Policy

Shipping Policy
All Timeless Glow candles are made and packed with care from our UK studio. Orders are typically dispatched within 3–5 business days. We offer standard UK shipping and tracked international delivery. Your items will arrive in eco-friendly, gift-ready packaging. For special delivery requests or urgent orders, please contact us prior to checkout.

Returns & Exchanges
Due to the handmade and one-of-a-kind nature of our products, we are unable to accept returns or exchanges for change of mind. However, your satisfaction means everything to us. If you are unhappy with your order for any reason, please reach out within 7 days of delivery.

Refunds & Damages
If your item arrives damaged or incorrect, please email us within 48 hours of receipt with clear photos. We’ll offer a replacement, store credit, or refund where appropriate. Refunds are processed to the original payment method once approved.

Gift Orders & Notes
Gifting is at the heart of what we do. Add a handwritten note, gift wrap, or custom message at checkout. We never include pricing slips in gift boxes.

Candle Safety
All candles come with a care card. Please burn responsibly and never leave a flame unattended. Keep away from children, pets, and flammable materials.

Contact Us
For all inquiries, collaborations, or order concerns, please contact:
📧 hello@thetimelessglow.com
📍 Based in the UK | Serving candle lovers worldwide